Uber Eats announced on Wednesday that it will now allow restaurants and merchants to chat with customers to help prevent issues with orders. The app is also introducing new AI tools for merchants, and is inviting users to submit photos of their orders if the item doesn’t yet have a menu image.
With the new “Live order chat” feature, merchants can message customers in real-time to do things like confirm replacements for sold-out items, clarify special requests, and check in on dietary or allergy preferences.
Uber states that users can’t initiate chats with merchants, as customers can only message merchants if they have contacted them first. Live order chat is available for both delivery and pickup orders, and ends once the food…
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