Oppo has reportedly integrated artificial intelligence (AI) technology into its after-sales service system. According to a report, the Chinese smartphone brand has deployed its in-house AI model, AndesGPT, to its customer support service. The company is said to have enabled the AI integration to help users to get quick responses from the company even during off-hours and on holidays. At the same time, Oppo claims that the system is also reducing the workload of the company’s human operators.
How Oppo’s Upgraded After-Sales Service System Handles Customer Support
GSMArena reports that the smartphone brand is introducing AI-powered chatbots to its customer support system. These chatbots are powered by Oppo’s AndesGPT AI model, and they are said to be operational across 20 countries and regions. These chatbots reportedly support 13 different languages, including Chinese, English, Japanese, and Indonesian.
Unlike human operators, these chatbots can…
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